Customer Interaction Management Software Platform for Sage 100
CIMcloud serves as an all-encompassing Customer Interaction Management (CIM) platform, offering e-commerce solutions for your customers and CRM tools for your employees. Tailored for product-focused B2B businesses and designed to sync with your existing ERP system, CIMcloud enhances customer engagement.
CIMcloud Features
Track Orders & Shipments
CIMcloud's ready-to-use integration with Sage 100 offers customers immediate access to their order and shipping details, enabling them to conduct business at their convenience and without needing direct assistance from your staff
View statements & Invoices
CIMcloud allows quick access to customer accounts with aging reports, open orders, unpaid invoices, and adjustments. Its seamless Sage 100 integration ensures up-to-date account information for customers
track payments & credits
CIMcloud keeps your customers informed about the status of their invoices, payments, and credits. The direct integration with Sage 100 eliminates the need for customers to contact your company to verify payments or confirm if an invoice has been settled
make online payments
CIMcloud seamlessly integrates with Sage 100 for the Customer Portal, with scalability for future upgrades like B2B/B2C e-commerce, sales portals, content management, and product information tools
access crm tools
Your existing ERP system lacks customer engagement and a comprehensive view of interactions. CIMcloud's CRM boosts team efficiency, directs efforts, and enables phone payments for customers who prefer it
anytime, anywhere
CIMcloud provides 24/7 access to key tools and information for employees and customers via a secure, mobile-responsive platform, enabling business transactions anytime, anywhere, on any internet-enabled device
manage portal content
CIMcloud lets you customize the Customer Portal to fit your clients' needs. Control features, create custom pages, and organize content. Tailor dashboards and navigation to highlight key tools or unique content, giving you full control
manage system settings
CIMcloud offers a flexible platform for easy customization of customer and employee interfaces. Its user-friendly Settings Workspace enables user management, data import/export, and system adjustments for effective monitoring and integration with Sage 100
expandable erp integration
Simplify payments with CIMcloud, allowing self-service, partial, and multi-invoice payments to accelerate the quote-to-cash cycle. Sync with Sage 100 keeps finances current. For gateway details, see CIMcloud Help Center
CIMcloud Benefits
24/7/365 online access
mobile responsive experience
sync with existing erp system
powerful b2b ecommerce tools
customer self-service portal
advanced online product catalog
online invoice viewing & payment
employee enablement tools
Merchandising tools
product inventory
advanced enterprise search
MULTI-CURRENCY TOOLS
national accounts support
advanced order entry tools
quote creation and management
CIMcloud ERP Integrations
sage 100 cimcloud platform
CIMcloud stands out with the industry's unique ready-to-use integration for Sage 100, maximizing the use of your current ERP data to enhance your operations with minimal interruption to your business.
