CRM AND ERP GRACEFULLY COMBINED, WITH INTEGRATIONS AND VISIBILITY

From marketing, quoting, and sales to delivery and post-sales support, customer information is always up to date and accurate.

ERP AND CRM TOGETHER

Customer Management (also called Customer Relationship Management) was built into Acumatica from the very beginning. It is not a loosely integrated module like so many other mid-market ERP products. From marketing, quoting, and sales to delivery and post-sales support, customer information is always up to date and accurate.

INTEGRATED CONTENT MANAGEMENT

Acumatica provides a consolidated view of all customer records in a single database. This access to all written quotes, invoices, and support cases provides to every member of your team a 360-degree view of all customer activities and records.

VISIBILITY

Dashboards and reports provide real-time sales data to help your team manage forecasts, quotas, and results. Efficiently communicate and collaborate with customers through the Acumatica Customer Portal. Helpful tools give customers access to information about their interaction with your company and enable activities online.

360-DEGREE VIEW
 

Gain a complete view of your business with integrated financials, marketing, sales and service. Learn which customers are profitable and which are not.

EMPOWER YOUR CUSTOMERS

Give customers access to the financial and case information you choose through your Customer Self-service Portal.

TEAM APPROACH TO SALES AND SERVICE

Share information to build an effective team approach to customer management. Unlimited user pricing removes any impediment to full participation in automated workflow processes that encourage collaboration.

IMPROVE CUSTOMER SERVICE
 

Respond rapidly to customers’ requests at any point in the sales cycle – from first contact, through sales and fulfillment, billing, and after-sale service requests.

CRM ADD-IN FOR MICROSOFT OUTLOOK

The Acumatica add-in works with incoming and outgoing email in Outlook. It searches for existing leads, contacts, and employees in CRM and then allows 1-click access to an existing contact. You can also create new leads and contacts right from your Inbox; create opportunities and cases associated with existing contacts; and log activity and attach e-mail contents to CRM.

REAL-TIME SYNCHING WITH SALESFORCE

Acumatica ERP supports bi-directional real-time synchronization of data between Acumatica ERP and Salesforce CRM, allowing for simultaneous work in both systems.